An ex-Chick-Fil-A worker's perspective:
"...While Chick-fil-A as a corporation may have certain priorities, the local stores are each unique. And they largely don’t care about sexual orientation in their day-to-day operations. When a customer came up to the front counter, we never asked them to check a box for their sexual orientation or religious beliefs before serving them. We just smiled, asked them how they were feeling that day, and asked them what they wanted to eat.
... The goal of Chick-fil-A and its employees is not to be oppressive or discriminatory. Its goal is to sell you delicious chicken, and to do so while upholding certain beliefs and principles. Yes, their corporate office may fund some programs that support traditional family models. But there will never, EVER be a litmus test put in place banning an LGBTQ person from coming into a Chick-fil-A restaurant just like everyone else and enjoying a meal. This is the universalizing nature of good restaurant hospitality – every guest should receive equal kindness and equally good service, period. No exceptions.
... For those who support the franchise, please think before you decide how best to show your support. The best thing you could do is give them regular business. If you really must thank someone for taking their position, please do so in person or with a personally-written letter, not a pre-formatted note or a printout that someone else did for you. Even better, show them that you really care – if the service is of good quality, leave the dining room team a tip! Tips were a huge positive energy boost for me and I’m sure they would be for current Chick-fil-A employees as well." -- The College Conservative